Delegate365 customers URL change step-by-step guide

2016-03-16 | Toni Pohl

As posted in Delegate365 customers URL change, it is required to create a new service account with a redirection to the new * domain. After your D365 portal is reachable with the new URL https://<yourcompanyname>, pls. follow these steps.



Use the same Office 365 tenant you have your D365 already configured! Otherwise the existing D365 configuration is lost and you completely have to reconfigure D365! If the same Office 365 tenant is used, D365 keeps all existing settings and the setup just renews the service account, which is the purpose of running this setup once again.


  1. Open a browser (best in private mode) with your new D365 URL and add /setup as here: https://<yourcompanyname>
    (Do NOT run the setup from the “old” URL https://<yourcompanyname>
  2. The D365 setup Wizard opens. Please insert the D365 configuration password, a Global Admin account and the password for your Office 365 tenant.
    If you are sure the data is correct, click Next.
  3. In step 2 use the same credentials, or use another account for accessing Exchange.
    Using the same credentials is default, most customers leave this configuration as suggested.
    Click Complete.
  4. Now the setup runs. This takes about one or two minutes.
  5. After the Setup is completed, click the Login button and open your D365 portal.
  6. The Office 365 login page follows. Login with your global admin and password to proceed.
  7. Your D365 portal opens with the new URL.
  8. That’s it. From now on pls. use the new URL to open your D365 portal:

The old URL will be redirected to the new URL for the duration of about a month.

If anything went wrong, pls. check your credentials (login with your Global Admin Account on or contact us for a new D365 configuration password. Then retry the whole operation.

You see, running the setup is very easy and is done within some minutes.

In case of questions pls. contact us at Thanks!

Categories: Delegate365, English, Microsoft, Office365