Auf der diesjährigen Microsoft TechEd in Orlando (wo wir leider nicht live dabei waren) gab´s eine interessante Session mit dem Titel "Why Software Sucks" von David Platt.
Den Teaser dazu konnte ich so bestätigen, dass ich ihn hier posten musste (etwas zusammengefasst und die wesentlichsten Aussagen markiert) ;-)
"Users think that today's software sucks.
It's unsafe, unreliable, and hard to use.
These problems are not technical.
We've been able to solve them for many years, but instead we've gotten a paper clip with eyebrows. Why? Software sucks because developers forget (or never knew) THE bedrock principle of software development: KNOW THY USER, FOR HE IS NOT THEE.
What do your customers come to you for? Hint: it's not software.
Do you think your users care about your application? They don't. Never have, never will.
They care about accomplishing the task that it does. They don't want to think about you or your application at all. It's your job to care about them anyway.
Some developers understand and help their users, and those that treat users with contempt. ...Developers fear looking like dinosaurs by not having the latest technology, but ordinary users fear breaking an installation that currently works, or having useless junk like dancing paper clips slow down their computers so they need to buy new ones. Your user is not you.
We put this nation on wheels not by training the entire population as mechanics, but by improving cars so they seldom need mechanics. The same transition needs to happen to the software industry. This talk provides sound design principles so that your software won't suck. Learn how blindness will improve your vision..."
Als Lösungsanbieter fühlen wir uns hier richtig bestärkt! ;-)