Delegate365 version 6.2 comes with some updates and improvements. See the new features described here.
License counting update: Delegate365 is licensed per user that shall be managed. There comes just one peculiarity with that: shared mailboxes and resources are delivered from the Office 365 interface as users. This causes that D365 counts such users (but only) if they are assigned to an OU as well although they do not need to have an Office 365 license. So, this can lead to uncertainty, why licensing in D365 can be different from Office 365. Again, this is only the case if the user objects are assigned to an OU in D365. For more information about that topic pls. see Delegate365 license information (Q&A 4 to 6). With the new feature this behavior can be compensated and is obsolete.
The following graphics shows such a scenario where a shared mailbox “support” is assigned to an OU in D365 (and counts as a D365 user license).
We wanted to simplify that licensing in D365 to make it equal to Office 365 licensing in that specific case. With this D365 update, there come two new switches “Ignore shared mailbox users” and “Ignore resource users” in the administration / sync / sync options user region.
By default, these two switches are set to “No”. This means, existing users for shared mailboxes and resources stay in the users list, as it was before.
If set to “Yes”, this means that shared mailboxes and resources are ignored as “user” in D365. Such user objects that were existing in the users list will be removed from the users list. (No worries, nothing bad happens, they just no longer show up – and are not counted for D365 user licenses.)
After the next SyncOp (of course, with “Use user sync options” switch to “Yes”), these user objects will no longer shown in the users list.
The shared mailbox “support” is gone from the users list.
Of course, the object is still manageable in the more / shared mailboxes list and can be managed there. The same goes for the resources.
Our recommendation: Set both new switches to “Yes”. Usually there is no need to manage a shared mailbox or a resource in the same way as a user.
With “Ignore shared mailbox users” and “Ignore resource users” activated, this saves D365 licenses.
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